Terms of Service | ForwardToSafety

1. Agreement to Terms

By accessing or using ForwardToSafety ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

ForwardToSafety provides an email phishing detection service. Users forward suspicious emails to our service for analysis, and we return an assessment of potential threats. The Service includes individual subscriptions and business plans, all with a 30-day money-back guarantee.

No Guarantee of Accuracy: While we strive to provide accurate and helpful analysis, no security service can guarantee 100% accuracy in detecting all threats or avoiding all false positives. Our analysis is intended to assist your decision-making, not replace it.

3. User Responsibilities

You agree to:

Use the Service only for lawful purposes
Not forward emails containing illegal content
Not attempt to reverse-engineer, hack, or disrupt the Service
Maintain the confidentiality of your account credentials
Not share your subscription with unauthorized users
Comply with all applicable laws and regulations

Abuse Policy: Any abuse of the Service — including but not limited to automated or bulk submissions, attempts to circumvent rate limits or usage restrictions, sharing accounts beyond authorized users, harassment of our staff, or any other conduct we determine to be abusive or harmful — will result in immediate cancellation of your account and forfeiture of any remaining subscription balance, at our sole discretion. No refunds will be issued for accounts terminated due to abuse.

4. Email Content and Consent

By forwarding an email to ForwardToSafety, you represent that:

You have the right to share that email with us for analysis
You consent to our processing of the email content as described in our Privacy Policy
You understand that we may retain analysis records as described in our Privacy Policy

5. Subscriptions and Payments

5.1 Billing

Paid subscriptions are billed in advance on a monthly or annual basis. Payment is processed securely through Authorize.net. Your payment information is stored securely with Authorize.net and is never stored on our servers.

Family Plans: Our family protection plans are intended for use by direct family members only, including spouses and children living in the same household. Sharing your family plan subscription with non-family members, friends, extended family, or business associates is prohibited and may result in account suspension.

5.2 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You may cancel at any time through your account dashboard or by contacting support. Cancellation will take effect at the end of your current billing period, and you will retain access until that date.

5.3 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new subscribers only. If you are not satisfied with the Service for any reason, you may request a full refund within 30 days of your first subscription payment.

This guarantee applies only to:

First-time subscribers within 30 days of initial payment
The original subscription purchase amount

The 30-day guarantee does not apply to:

Subscription renewals (monthly or annual)
Upgrade charges (prorated amounts charged when upgrading)
Downgrades (see Section 5.5 below)
Returning customers who previously had a subscription

5.4 Upgrades

You may upgrade your subscription to a higher tier at any time through your account dashboard. Upgrades take effect immediately. When you upgrade:

You will be charged a prorated amount for the price difference for the remaining days in your current billing period
Additional email checks will be added to your account proportional to the tier difference
Your renewal date remains the same
Prorated upgrade charges are non-refundable

5.5 Downgrades

You may downgrade your subscription to a lower tier at any time through your account dashboard. Downgrades take effect immediately. When you downgrade:

You will receive account credit in the form of bonus email checks based on the price difference for the remaining days in your current billing period
No cash refunds are provided for downgrades — credit is applied as additional checks only
Your renewal date remains the same, and you will be billed at the new lower rate
The 30-day money-back guarantee does not apply to downgrades

5.6 Promotional and Locked Pricing

Some subscribers may have promotional or "founder's" pricing that locks in their subscription rate. If you have locked pricing:

Your locked rate will be honored for as long as you remain on your current plan
Changing your plan (upgrading or downgrading) will result in loss of your locked pricing
You will be notified before any plan change if it will affect your locked pricing
Once lost, locked pricing cannot be restored

5.7 Payment Failures and Grace Period

If your renewal payment fails, we will attempt to charge your payment method again over the following days. You will receive email reminders to update your payment information. We provide a 10-day grace period during which:

Your account remains active and you retain full service access
Your remaining email check credits are preserved
You can update your payment method to continue service

If payment is not successful within the 10-day grace period, your subscription will expire. You may update your payment method at any time through your account dashboard.

6. Subscription Terms & Founder's Pricing Guarantee

6.1 Billing Cycles

Monthly Plans: Charged monthly on the anniversary of your sign-up date
Annual Plans: Charged annually on the anniversary of your sign-up date
Auto-Renewal: All subscriptions automatically renew unless canceled before the renewal date

6.2 Cancellation Policy

All subscribers can cancel their subscription directly from their account dashboard with a clearly visible "Cancel Subscription" button. No phone calls, emails, or customer service interaction required.

If subscribed less than 30 days ago:

Automatic full refund processed immediately
Subscription terminates immediately
Refund processed to original payment method within 5-7 business days
No questions asked, no retention attempts

If subscribed more than 30 days ago:

Subscription continues until end of current billing period
No further charges after current period ends
Access continues until billing period expires
No prorated refunds (you paid for the full period, you keep access for the full period)
No cancellation fees or retention calls

6.3 Founder's Pricing Guarantee

If you subscribe during our Founder's Pricing period, your subscription rate is locked for life on our core protection service, which includes:

Email analysis and threat detection
Authentication verification (SPF, DKIM, DMARC)
Link inspection and landing page analysis
Threat intelligence database queries
Response delivery
All features currently offered at time of subscription

We reserve the right to develop and offer optional premium features in the future that may be available as add-ons at additional cost. These will always be optional — you may continue using core protection at your locked rate indefinitely.

Rate Lock Exceptions: Your locked rate will not apply if you:

Cancel your subscription and re-subscribe later (new rates apply upon re-subscription)
Downgrade to a lower tier (new tier's current rate applies)
Fail to pay and your subscription lapses (new rates apply upon reinstatement)

Upgrade Protection: If you upgrade to a higher tier, you will receive the current Founder's Pricing rate for the new tier if still available, or the lowest publicly available rate at time of upgrade.

6.4 Pricing Changes for New Members

We reserve the right to change pricing for new subscribers at any time. Current subscribers with Founder's Pricing are not affected (see Founder's Pricing Guarantee above). If we make material changes to subscription terms, billing practices, or service scope that affect existing subscribers, we will provide 30 days advance notice via email.

6.5 Beta Pricing Transparency

ForwardToSafety is currently in beta/early-stage operation. Our pricing reflects beta-stage rates designed to reward early adopters. Pricing may increase for new members as we add customers and validate market rates. Beta pricing rates are locked for current subscribers (see Founder's Pricing Guarantee). We will never use fake countdown timers, fabricated "spots remaining" claims, or misleading urgency tactics.

7. Testimonials & Customer Reviews

All testimonials, reviews, and customer quotes displayed on ForwardToSafety.com are from real customers who have used our service.

We do not:

Create fabricated testimonials or fake customer quotes
Use stock photos or fake names to represent non-existent customers
Misrepresent customer experiences or results
Pay for positive reviews without disclosure
Edit customer testimonials to misrepresent their experience

We do:

Obtain written permission from customers before using their testimonials
Display customer initials, first name, or full name (with permission)
Edit testimonials only for length, grammar, or clarity (never to change meaning)
Disclose if testimonials are incentivized
Include typical results disclaimers where required

Disclaimer: Testimonials represent individual customer experiences and may not represent typical results. Your experience may vary based on factors including email volume, threat landscape, and usage patterns.

If you'd like to share your experience with ForwardToSafety, email us at testimonials@forwardtosafety.com. We may feature your feedback on our website (with your permission).

8. Service Limitations

You acknowledge and agree that:

No security service can detect 100% of threats
Our analysis is informational and should be one factor in your decision-making
You remain responsible for your own security decisions
Service availability may be affected by maintenance or circumstances beyond our control

6.1 Service Availability and Outages

While we strive to maintain continuous service availability, you acknowledge that the Service may experience interruptions, delays, or outages due to unforeseen circumstances beyond our reasonable control, including but not limited to:

Email delivery problems, delays, or failures by third-party email providers
Internet connectivity issues or network outages
Data center failures, power outages, or hardware malfunctions
Third-party service provider outages (including analysis service providers)
Scheduled or emergency maintenance
Acts of God, including but not limited to natural disasters, earthquakes, floods, hurricanes, tornadoes, or severe weather events
Acts of terrorism, war, civil unrest, or government actions
Cyberattacks, denial-of-service attacks, or other malicious activities
Pandemics, epidemics, or public health emergencies
Labor disputes or supply chain disruptions

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from any of the above causes. During any service interruption, we will make reasonable efforts to restore service as quickly as possible, but we make no guarantees regarding restoration timeframes.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FORWARDTOSAFETY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE THIRTY (30) DAYS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold harmless ForwardToSafety, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service or violation of these Terms.

12. Termination

We may terminate or suspend your access to the Service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason at our sole discretion.

13. Changes to Terms

We reserve the right to modify these Terms at any time, at our sole discretion. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law provisions.

15. Contact Us

If you have questions about these Terms, please contact us at:
Email: support@forwardtosafety.com