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Questions about your account, billing, or your report? Email us.

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Your reports, your subscription, and everything your plan includes are in your Portal.

What does the check-up do to my computer?

It reads your settings and the list of programs installed, sends them to us to count what is current and what is not, and builds your report from that. It changes nothing, installs nothing, and leaves nothing running.

What does it not look at?

Your files, documents, photos, email, passwords, and browsing. Never.

Windows warned me. Is that normal?

Yes. Windows warns about programs it has not seen many times, whether or not anything is wrong. Check the publisher line says Watchful Solutions, Inc. and continue. If it says anything else, stop and delete the file.

It asked for administrator. Why?

10 of the checks read things Windows keeps behind administrator rights, like whether your drive is encrypted. Say no and it still runs; those 10 show as "not checked", never as clear.

Does it cost anything?

The check-up has no charge and needs no credit card, on every computer you own. Step-by-step instructions for fixing what it finds are in the detailed report, which is paid; you'll see its price before you buy.

What is the difference between "needs updating" and "no longer supported"?

Needs updating: the maker has a newer version and installing it is the fix. No longer supported: the maker has stopped shipping fixes for it at all. Nothing patches it, so the report says what to replace it with.

Does the detailed report fix things?

No. It tells you what to do about each finding, in order. You do the updates yourself. It never changes your computer.

Where is my report?

In your Portal. Sign in with your email — we send a link, no password needed.

How long do you keep it?

A check-up that is not tied to a paid account is kept for 180 days from the scan. While you subscribe, we keep every report, and for 180 days after your subscription ends.

Can I run it again?

Yes, on every computer you own. Each computer can run up to 2 check-ups an hour and 10 a day. Your account can run up to 100 a day.

How do I get a refund?

A button in your Portal. 30 days from the charge, no reason needed. Refunding the detailed report closes it; you keep the check-up and its findings.

I run a business. What do I do?

Run the check-up on one computer first. If the results show signs of a business, the results page shows a Second Opinion.

Your check-up